Mind Hush Group

WELCOME! We are committed to helping our clients achieve more successful business outcomes and results with elite behavioural training in reading people, uncovering concealed emotions and recognising deception with greater accuracy using cutting edge behavioural science.

What we do and who we work with

We are behavioural educators and provide tailored consultancy and training solutions across the globe in:

Behavioural psychology
Reading and managing emotions and increasing emotional intelligence
Increasing likeability and credibility
Body language analysis
Deception detection
A range of advanced communication skills to build rapport and trust to get better results.

We work with:

C-suite executives
Business leaders and managers
Business owners
Entrepreneurs
Other busy professionals

We provide consultancy and training services in-house, via public workshops and events, masterclasses, seminars and private one on one coaching.

We offer both face to face and online services and our Founder and Lead Behavioural Investigator Sharon Box, is also available for keynotes and speaking engagements.

Sharon was an international speaker at the 2020 ACFE Fraud Conference Asia-Pacific where she addressed ACFE members.

She is also currently booked to speak to members at the Australian Institute of Management WA in the latter part of this year.

The results we get

We break down the science of human behaviour to provide practical skills, techniques and strategies to help our clients read people with increased accuracy to achieve more successful outcomes, profits, ROI and other results through:

Communicating and negotiating more effectively with influence and authority;
The more efficient eliciting of critical and credible information in order to make better decisions;
Understanding their own emotions and what behaviour and non-verbal communication they are conveying;
Equipping clients with the tools to insulate and better protect their businesses from internal and external threats;
Having the upper hand and a much firmer grasp with the management of people and situations;
Having a direct impact on people and performance with better navigation of the emotional landscape.

What people think of us

How can you trust our expertise, our reputation, our credibility? Well, we’ve done some of the detective work for you!

We have curated various testimonials and feedback especially for you here, to give you confidence we know our subject matter by hearing what other people have had to say about how we’ve helped them.

The hard facts

Lying is woven into our everyday lives – we are exposed to people who deceive and mislead us, and who conceal and falsify information.

Deceptive behaviour and dishonest communications by other people can have varying impacts on our lives, both direct and indirect.

When there is something at stake, deception and dishonesty can put individuals and businesses at risk with associated financial, emotional and psychological ramifications hitting us hard.

Learning how to better detect deception is becoming increasingly important in the battle to protect ourselves, our family and friends, our colleagues, our jobs, our businesses, our reputations, our finances and our assets.

The truth matters in business

We demystify psychology and unravel human behaviour to provide a range of training options for individuals and organisations seeking to uncover a person’s true emotional state and to get to truthful information.

We work with a range of professionals who deal in the currency of people, educating them in the science of deception detection and emotional intelligence so they can communicate more effectively to achieve better outcomes.

We are on a mission to provide them with the skills to help them to uncover concealed emotions and how people are really feeling, elicit information more effectively from others, and ask the right questions at the right time when critical decisions are required.

Understanding human behaviour

Understanding human behaviour and the dynamics of how people behave and interact is fundamental and whilst it’s considered a ‘soft skill’, it’s among one of the most important life skills you can have.

Having technical and formal qualifications and experience is no longer enough to give you an advantage on the global stage!

The research is increasingly showing that your level of emotional intelligence (EI) and how you communicate will have a major impact on how successful you are because of the complex world of emotions and deceptive behaviour we grapple with every day.

Whether you’re dealing with someone in person or in a virtual capacity, by learning how to observe and analyse non-verbal and verbal behaviour to identify useful behavioural cues, this will:

Empower you with more advanced skills to determine the emotional states of others so you can be more impactful with your communication to improve the relationships with the people you interact with;
Enable you to make better decisions that are in your, and/or your company’s best interests when you can more accurately determine that you have credible information to work with;
Allow you to better protect yourself from the potential emotional, psychological and financial consequences associated with deception where there is something at stake to lose;
Help you to develop and steer relationships on a path of greater trust, honesty and integrity in an era of challenging times which can require difficult conversations and decisions.

When making important decisions, there are many scenarios where ascertaining if someone is being truthful is critical such as:

Business meetings
Business negotiations
Job interviews
Financial transactions
Shareholder and corporate earnings meetings
Sales meetings
Business evaluations and past performance announcements
Legal proceedings
Purchasing goods or services
Insurance claims
Investigations and audits
Political campaigns and election promises
Media reports/stories
Hiring of candidates

Don’t get left behind! Regardless of who we are, what we do and what stage of life we are at, EI (emotional intelligence) is an essential soft skill, a powerful vehicle for behavioural change.

Thanks to science and the incredible research that’s been undertaken over the years, this provides us with the knowledge to allow us to help tame the ‘trouble maker’ that is your emotions. Level up your emotional awareness and intelligence to improve control of your own emotions and general well-being as well as having the ability to better understand and influence the emotions of other people you interact with in your life.

Behaviour analysis and ‘deception detection’ is a trainable skill and learning the basics of the science takes surprisingly less time than what you might envisage.

Behavioural science training will provide you with scientific skills to help you get to the truth. We can say with confidence that you’ll be truly surprised at the things you’ll see and hear in other people that you may not have noticed before. The more information and data you can observe and extract will enable you to make more informed decisions to ultimately achieve a better outcome.

Human behaviour

The human body is highly complex and has long been studied for the fascinating manner in which the body’s organs, cells, tissues and various systems interact and rely on each other to function and thrive. In order to better understand human behaviour it’s necessary to learn and understand the science that drives it.

For example, facial ‘micro expressions’ can provide very valuable behavioural clues for others. These fast facial muscle movements can flash across the face in as quickly as 1/25th of a second. People may or may not be aware they have displayed this fleeting facial expression and they cannot be prevented from occurring (Paul Ekman).

These leaked micro expressions aren’t always obvious to recognise without specific training in the field and can be easily missed.

The good news is these skills can be learned and help you get to the truth of the emotion a person is actually feeling, and as Paul Ekman has stated, ‘evolution has dictated that the face is the clearest signal for emotional display’.

By learning some of the key aspects of the science behind this human behaviour, you’ll have the skills and strategies to better manage how deception may impact you in your work and in other areas of your life, especially when there is something at stake.

The facts of deception

Whilst many of the lies we encounter every day are invariably harmless and expected white lies, other lies can have dramatic emotional and financial implications at an individual and organisational level.

Deception is big business, it can empty our bank accounts, damage reputations and trust and destroy relationships, and in very high stake situations it can threaten life, threaten a country’s security and borders and compromise governments.

Scams and fraud facts

Australia – In 2020 scams cost consumers $176,091,805 million – up 19% from $142,895,772 million in 2019 (Source: ACCC).

United Kingdom – Over £192 million of alleged fraud against businesses involving traditional embezzlement against employers, manipulating accounts or abuse of position appeared in UK Courts in 2019 compared to £109 million in 2018 (Source: KPMG).

Globally – The 11th and latest edition of the 2020 Global Study on Occupational Fraud and Abuse reported the global cost was US$3.6 billion (Source: 2020 Report to the Nations. Copyright 2020 by the Association of Certified Fraud Examiners, Inc).

Why we are all liars

Dishonesty and misinformation is big business and in a world lit up 24/7 with the Internet and social media, it’s woven into our daily lives.

On any given day it is likely we’ll be lied to and receive conflicting messages from family members and loved ones, friends, superiors, colleagues, businesses, the media, politicians and governments.

We’re socialised from as soon as our language develops that we should tell the truth and to listen to verbal communication and the words we hear from others.

In reality, lying is socially required and expected. Society often encourages and even rewards deception, and whether we like to admit it or not, or are even aware of it, lying is integral to many occupations.

We are exposed to a dozen, sometimes hundreds of lies a day.

Why?

Well there are various reasons why we all lie.

If we have sparked your curiosity and you would like to know more, start your journey by visiting our Services page which provides an overview of a range of learning options to get you started.

See the benefits with specialised training

Behaviour analysis is a learned skill and will help you communicate on a deeper level with more impact. Recognising emotions, whether concealed or otherwise, and getting to the truth of information of others is a trainable skill. It must be noted and stressed that we wont all become human lie detectors overnight, improvements in accuracy will take continued practice, focus and learning.

How science helps us

There are many misconceptions, mistruths and myths around facial expressions, body language and lie detection.

Whilst polygraphs have their place for detecting anxiety and stress levels, they are unable to detect lies. AI (Artificial Intelligence), along with other technological advances and innovations will prove useful one day as tools in lie detection, however, the scientific research has proven and continues to do so, that humans who have had training in the field currently remain the most accurate at reading the concealed emotions of others and detecting deception. People are not naturally very good at lie detection with the average around 54% (Vrij.A – Detecting Lies and Deceit, 2008). However, with training this ability can be greatly approved upon.

Assessing the credibility and truthfulness of the information from other people with more accuracy will help you determine if there are other hidden motives/potential deception at play which can be harmless or harmful depending on the context and how high stake the situation.

We are educators, our focus is sharing what we know about behavioural science and help you navigate emotions, truth and lies.

At the Mind Hush Group the focus is on YOU, and how we can help you develop yourself by improving your interpersonal communication skills to get more of what you want and less of what you don’t want from your life.

We offer specialised training through the lense of social science which is based on psychology and sociology frameworks and neuroscience. We synthesise the science into practical tools to use to improve your communication skills, emotional intelligence and increase your ability to recognise the ‘concealed emotions’ in others.

The skills will help you to read people with greater accuracy on how they are feeling and the techniques then applied in your daily life. They will also help you better understand what drives your own behaviour and emotions and how you can manage them with more control to achieve better outcomes.

Our goal is to share the existing and proven science with you, so you can use the training constructively and positively in your communications and interactions. Use the training to:

Manage your own emotions at a higher level with more control and learn how to elicit information from others to get to the truth and credibility of what is being communicated to you verbally and non-verbally.

Recognise the micro expressions leaked by other people which reveals their true/actual emotional state, enabling you to then probe further for information from the interaction/modify your response accordingly, depending on the situation and context.

Find out what a salesperson, boss, colleague, friend, partner, or family member is really thinking and the actual emotions and motives they may be attempting to conceal from you.

Equip you with the skills to better navigate and decipher the barrage of scams, offers and deals hurled at you.

Reduce the potential emotional, psychological and financial damage that can be inflicted upon you as a direct or indirect result from the deceptive behaviour of other people.

Purge your life of questionable, dishonest, insincere and toxic friends, acquaintances, businesses and clients whose values, ethics and morals do not align with yours.

The training will give you the edge over your competition, equipping you with a competitive advantage when it comes to reading the verbal and non-verbal communication of others more accurately – seeing how a person is really feeling and their motives.

Being able to better read the behaviour of others is your gateway to getting to the truth of emotions and information.

Use this knowledge to help you get more of what you want and less of what you don’t want from others!